The Plant-Based Coach (formally The Vegan Coach)
Privacy Policy 
Updated 22nd May 2018

About Us

The Plant-Based Coach (formally The Vegan Coach) collects and processes your personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulation (GDPR). This policy provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.

The Vegan Coach is owned and run by Catapult Fitness Ltd, whose registered office is at 109 Shoreditch High Street, London. We are a company registered in England and Wales under company number CT51706984.  

Information That We Collect From You

The information that is provided or collected might include your name, email address, postal address, telephone number and other contact details. 

We may receive or collect such information through web forms and if you email or call us. We may also collect information about your computer or other devices, including your browser type and IP address.

How We Use Your Personal Data

The Vegan Coach takes your privacy very seriously, we will never disclose, share or sell your data without your consent; unless required to do so by law. 

We collect your personal data to provide our services to you. 

We only retain your data for as long as is necessary and for the purposes specified in this policy. 

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  



Your Rights

You have the right to access personal information that The Vegan Coach processes about you.

You can request information about - 

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

You may also request that we update any incomplete or inaccurate data about you. We will strive to correct this as quickly as possible unless there are valid reasons for not doing so.

You also have the right to request that we delete your personal data in accordance with GDPR.
You may request we action your rights by contacting us at The Plant-Based Coach, 109 Shoreditch High Street, London Or by emailing us at aaron@thevegancoach.net

If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.



Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. 

The Vegan Coach uses third-parties to provide the below services. All processors acting on our behalf only process your data in accordance with GDPR and comply fully with this privacy policy.



We may disclose information to the following third parties: 

We use Active Campaign to host our email services. For more information about Active Campaign, please read their privacy policy at https://www.activecampaign.com/privacy-policy/

We use Trainerize to host our application services. For more information about Trainerize, please read their privacy policy at https://www.trainerize.com/privacy.aspx


We use ClickFunnels and WordPress to host our website services. For more information about Clickfunnels or WordPress , please read their privacy policy at https://signup.clickfunnels.com/gdpr-policy and https://automattic.com/privacy/
Safeguarding Measures

All personal data collected is transferred and stored securely, using industry-standard encryption protocols, and approved transfer mechanisms.

Our team is trained on the importance of Privacy and Data Protection and will adhere to our relevant policies.  


Where your personal data is processed by 3rd parties it may leave the EU and be processed or stored within the USA. The EU has an adequacy decision in place with the USA regarding data protection and we will ensure any 3rd party companies we use align with the GDPR.





How Long We Keep Your Data

The Vegan Coach only retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. For further details on our data retention periods please contact us.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.



Cookie Notice

A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. When you visit a site that uses cookies, a cookie is downloaded onto your computer or mobile device so that the next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise the user experience and ensure the sites services function properly. 

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.


Facebook Pixel Notice

With your permission, our website utilizes the Facebook Pixel service of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. Using this data also allows us to improve our advertising for a better experience to the users and also retarget you with further advertising on facebook and the use of Custom Audiences. Which you can find more information about and revoke your permission from here: https://www.facebook.com/ads/website_custom_audiences/.

However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes in accordance with Facebook’s Data use Policy found under: https://www.facebook.com/about/privacy/. Facebook Pixel Tracking allows Facebook and it’s partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

Refunds and Disputes

The nature of the industry is heavily dependant on the client doing what the coach recommends. Because of this, if the client does everything in their power to take action, and complete the program and not get results then a refund will be issued. This needs to be requested within 30 days of the completion of the program. 

In any other case, a refund will not be issued. If a client is unhappy with the service provided please contact us as soon as possible during the program so we can resolve the issue in a manner that is fair to both parties.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here: aaron@thevegancoach.net


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